To make its predictions, Cisco consulted with executives and customers around the world to compile their forecasts. According to the results of this consultation, the acceleration towards the new normal comes down to six major technology trends for 2021.
In 2020, connectivity has been a vital element in continuing to carry out activities remotely, whether at work or school, for example. Yet too many people around the world do not have access or in an unstable manner, making it difficult to continue their business. New wireless technologies such as 5G and wifi 6 will help reduce the digital divide and thus stimulate growth and innovation in these areas.
The sensors will be the center of attention, both for people and workers’ health, safety, and well-being. For people returning to their workplace, for example, the data provided by the sensors will help create a safer, healthier, and more productive environment. According to a recent Cisco Future of Work study, 96% of companies want to deliver better work environments through smart technology like sensors.
In the first months of the pandemic, organizations had to adapt quickly to deal with very unpredictable changes. The cloud has been among the great technologies of this new agility. Longer-term, IT teams will need to be even more agile. This will include restructuring the monitoring of data and information with intelligent observability solutions that will allow monitoring only what is necessary.
Today, mobile applications are widely used: from shopping and banking to learning and well-being. To transform simple customer satisfaction into engagement and loyalty, personalization and the immersive experience, based on intelligence, will be essential.
Technologies that enable a password-free future like biometrics will soon be ubiquitous, both for consumers and businesses. Therefore, organizations must start to prepare for this inevitable change, where the traditional password will not be the primary method of proving one’s identity. In any case, a future without passwords does not mean without authentication. Thus, zero trusts were developed to ensure that no one can enter a system without verification. According to a recent Cisco cybersecurity study, 39% of respondents fully support the principle of zero trusts, and 38% say they are moving in this direction.
Today, the SaaS model is increasingly popular because it allows organizations to pay for the features and capabilities they need, with the ability to quickly expand to other services when needed. This evolution gives businesses greater flexibility and cost forecasting to manage their IT spending.
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