Have negative reviews been written to you on your Google My Business profile? You will create a new project, and you are afraid of receiving feedback… Don’t worry because you will learn to turn a negative situation into a positive one by having a little common sense and a left hand.
To manage your negative reviews, you must assess the importance of testimonials on the Internet because of a very high percentage of reviews before buying a product or hiring a service.
For this reason, it is a necessity to have social profiles to convey confidence to your potential customers, lose the fear of negative reviews, and manage them with guarantees.
Believe it or not, we can divide the testimonies into two groups:
The false ones are the easiest to answer because they lack credibility. It is an excellent example of changing the perception of the comment for any user.
On the other hand, negative reviews can be helpful for several reasons:
Having seen what negative reviews are, types and in a way, their benefits, check our tips to answer them correctly, improving your brand image:
If you consider deleting a negative comment, it is difficult because Google does not pay much attention to requests, but you can always try. On Facebook, the same thing happens, but by providing data privately, it may be possible.
An excellent resource to remove negative reviews is to refer to the GDPR, although it is not effective on all complaints.
First, assess whether the comment is inappropriate to remove it from the platform. Then request it:
In Google My Business, click on the three points and mark the review as inappropriate, and you will begin the claim process.
The same thing happens on Facebook. Click on the three points and report the recommendation.
As you have seen, reviews are part of our life, so you will have to take care to maintain your online reputation through Google opinions, being an essential asset for any business. With empathy and education, being strategic with your answers will not harm your project.
The success of many organizations comes from applying efficient logistics , that is, they fully…
In an increasingly digital world, two concepts have become essential for businesses: outsourcing and dematerialization.…
Many of the AI tools and features people use today wouldn't be possible without the…
As the tax season approaches, accountants often face the daunting challenge of managing a whirlwind…
Nowadays each and every private and government organization or company is looking to digitize their…
In this digitalization and smartphone era Online gaming has become one of the most important…